Digital roadside assistance app
AI-Powered Digital Roadside Assistance Solution
For our senior project, I developed an interactive solution to address the challenges motorists in Canada face during breakdowns, especially in rural areas and highways with limited repair services. Common issues like engine malfunctions and tire blowouts leave drivers stranded, often relying on fragmented online resources. Additionally, small business or certified mechanics struggle with visibility, worsening the lack of reliable roadside assistance.
My Role
Provide reliable roadside assistance guidance for motorists.
Enhance safety and convenience in emergencies, reducing stress and panic for motorists.
Create a platfor to connect users with local mechanics for timely professional assistance.
Organize resources in a user-friendly and accessible manner.
Develop strategies to enhance the visibility of local businesses and certified mechanics.
Create a seamless and integrated app UX/UI design.
Develop budget, KPIs, and promotional tactics.
Problem Definition
How might we provide effective assistance in educating motorists or in offering professional help when standard service availability is limited, particularly on highways and in rural remote areas where response times are often delayed? Additionally, how might we enhance the visibility and reach of certified individual mechanics and smaller businesses, who struggle to compete with established brands?
Goal
Connecting Motorists with Mechanics
The goal of my senior project is to develop an interactive mobile app that provides comprehensive roadside assistance solutions, including step-by-step DIY guides, quick connections to local mechanics, and an advanced AI chatbot for issue diagnosis.
The RoadRescue Roadside Assistance Mobile App is designed to address the challenges faced by both vehicle users and mechanics through a comprehensive digital solution tailored for motorists and mechanics in Toronto and beyond. The app offers the following key features and benefits:
DIY Guides
Users receive step-by-step guidance for common vehicle issues, enabling them to handle minor problems such as battery issues, flat tires, engine troubles, or low fuel independently. This empowers drivers to take control of their situations and reduces the reliance on external assistance for minor issues.
Connect with Nearby Mechanics
Users can quickly connect with nearby mechanics for more complex issues, ensuring prompt assistance. This feature allows users to consult with a mechanic, discuss potential solutions, and decide whether to proceed with repairs based on expert advice.
Advanced AI Chatbot Integration
The app features an AI chatbot that helps users diagnose vehicle issues by providing step-by-step guidance or recommending the nearest mechanic if professional help is needed. This simplifies problem-solving, especially for those with limited technical knowledge.
Dual Payment Through App
Users pay a consultation fee to book a mechanic. After identifying the problem, the mechanic provides a repair cost, which the user pays through the app. Payment is released to the mechanic once the service is completed, ensuring a smooth transaction.
Tools & Technologies
Figma
UX/UI Design & Prototyping
Adobe Creative Suite
Graphic asset designs
ClickUp
Project Management
Canva
Presentation Slides
Results
Easy accesible DIY guides
Users gained access to step-by-step instructions for common vehicle issues, empowering them to handle minor problems independently.
Real-Time Mechanic Connections
The app facilitated quick connections to nearby mechanics, ensuring prompt professional assistance for more complex issues.
AI Chatbot
Integrated AI provided instant guidance and recommendations, streamlining problem diagnosis and resolution.
The proposed solution significantly enhanced the user experience by providing an intuitive app with streamlined access to DIY guides, nearby mechanics, and an AI chatbot, effectively reducing response times and improving roadside assistance.
Mechanics benefited from increased visibility and engagement, leading to more business opportunities. However, scalability challenges, initial user education needs, and the integration of real-time mechanic data were identified as areas for improvement.
Overall, the app successfully addressed key challenges, though continuous refinement is needed to further optimize performance and user satisfaction.